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Note Swift

Refund policy

We want you to be happy with your learning. This policy explains when a refund may be available for courses purchased in the Note Swift student app (student.noteswift.com.np).

1. When a refund may be available

  • The request is made within the refund window shown at checkout.
  • Only a limited portion of the course content has been accessed.
  • Duplicate payments for the same course are always refunded.

2. Not eligible

  • Requests made after the refund window.
  • Courses where a significant part of the content has been used or downloaded.
  • Accounts suspended for breaking our Terms of use.

3. How to request a refund

Email support@noteswift.com from the email or phone number linked to your account. Include the course name, payment date and payment reference. We review every request and reply with a decision.

4. Processing

Approved refunds are returned to the original payment method. Processing times depend on your payment provider.