How can we help?

23 answers

• Getting startedWhat is Note Swift?

  Note Swift is a learning platform for students in Nepal. The student app has video lessons, notes, practice, tests and SikAI, an AI assistant, for SEE, Class 11 and Class 12 under the CDC and NEB syllabus.

• Getting startedHow do I start learning?

  Open the student app at https://student.noteswift.com.np in your browser, or install the Android app from Google Play. Create your account, choose your class, and pick a course to start.

• Getting startedWhich classes does Note Swift cover?

  SEE (Class 10), Class 11 and Class 12. Class 10 follows the CDC syllabus. Class 11 and 12 follow the NEB curriculum, with Science and Management courses.

• Getting startedIs there an app for my phone?

  Yes. The Android app is on Google Play (https://play.google.com/store/apps/details?id=com.noteswift). You can also use the student app in any browser at https://student.noteswift.com.np.

• CoursesWhat is included in a course?

  A course has lessons organised by subject and chapter, notes, practice questions, MCQs and chapter tests. Pro courses also unlock SikAI in the Ask tab.

• CoursesCan I study in Nepali medium?

  Yes. SEE is available in both English medium and Nepali medium, aligned with the CDC textbook.

• CoursesWhat is SikAI?

  SikAI is the AI learning assistant inside the app. You choose a subject and a module, ask your question, and it explains in the context of that course. It is a study aid, not a replacement for lessons or teachers.

• CoursesDoes SikAI solve a question from a photo?

  No. SikAI works through chat by subject and module. A question generator for SikAI is coming soon.

• CoursesWhere do I find chapter tests and past questions?

  Open the Test tab in the student app for chapter tests, MCQs and your results. Notes, important questions and past year questions are in the study materials of your course.

• Payments and enrolmentHow do I enrol in a course?

  Enrolment happens inside the student app at https://student.noteswift.com.np. Choose the course, review the details and complete enrolment there.

• Payments and enrolmentHow do I pay for a course?

  You pay in the student app when you enrol. The payment options available to you are shown at checkout. The website does not take payments.

• Payments and enrolmentI paid but my course is not unlocked. What should I do?

  Close and reopen the app, then check your enrolled courses. If the course is still locked, email support@noteswift.com with your registered email or phone number and the time of payment, or message us on WhatsApp.

• Payments and enrolmentCan I ask for a refund?

  Write to support@noteswift.com with your account details and the reason. Our team will review the request and reply by email.

• Technical supportI cannot log in. What can I do?

  Check that you are using the email or phone number you registered with, then use the password reset option on the sign in screen. If it still fails, contact support and tell us what message you see.

• Technical supportVideos are not playing or keep buffering.

  Check your internet connection and try again, or switch between Wi-Fi and mobile data. Update the app to the latest version from Google Play and restart it. If the problem stays, send us the course and lesson name.

• Technical supportHow do I update the app?

  Open Google Play, search for Note Swift and tap Update if it is available. You can also use the student app in a browser, which is always the latest version.

• Technical supportHow do I report a problem?

  Email support@noteswift.com, message us on WhatsApp, or call +977 976-7464242. Tell us your class, your phone model and what happened, and add a screenshot if you can.

• ParentsHow can I follow my child's progress?

  Parents have their own portal at https://parent.noteswift.com.np. It shows learning activity and results linked to your child's account.

• ParentsIs Note Swift safe for children?

  SikAI is meant for study questions inside a course, and our Terms of Use do not allow misuse. For questions about privacy or your child's account, contact support.

• ParentsDo I need to buy the course for my child?

  Your child can enrol and pay in the student app, or you can do it for them using their account. Contact us if you need help with either.

• SchoolsHow can my school use Note Swift?

  Schools get tools for leaders and teachers through the school portal at https://school.noteswift.com.np. To start a partnership, contact us at contact@noteswift.com.

• SchoolsDo teachers have a separate portal?

  Yes. Teachers use https://teacher.noteswift.com.np to manage their classes and content.

• SchoolsWhere can I read about school partnerships?

  See the For schools and School partnership pages on this website, or write to us and our team will respond.